Privacy policy
Last updated 30/06/24
Summary:
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text.
Our policy covers
- • Why we value your privacy
- • How we collect information
- • What information we hold
- • Where we store your information
- • What we use your information for
- • Who’s responsible for your information at our company
- • Who has access to information about you
- • The steps we take to keep your information private
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. We ask for your account and contact information when you hire us.
This website uses Google Analytics (GA4) soley for us to understand how visitors engage with the website. This information includes:
- • Number of users
- • Session statistics
- • Approximate geolocation
- • Browser information
This information is anonymised and cannot be used to personally identify a user. Users can opt-out of Google Analytics via the cookie consent panel on this website.
What information we hold
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When you contact us by email or through our website, we collect your name and email address, phone number and the company you work for, if you’ve given them to us.
If you sign up for a newsletter, we store your email address.
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If you do business with us, we collect your business name and bank details and keep records of the invoices we send you and the payments you make.
Where we store your information
If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. If we do business, we store your information in FreeAgent, our accounts software.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
If you have concerns about the information we store, please get in touch and I will happily delete any information I hold on you.
Who has access to information about you
When we store information in our own systems only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Bitwarden, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice. The computers we use are all encrypted and protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
